20 - 21 March 2018
The Peninsula Manila, Makati City, Metro Manila, Philippines

Conference Day One – Tuesday 20 March 2018

8:00 am - 9:00 am Morning Refreshment and Registration

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John Ysmael O. Reyes

Director, RPA Global Process Excellence Lead, Finance Optimization Team
Japanese Global Conglomerate

9:10 am - 9:50 am Keynote: Robotic Process Automation in 2018 – Why do You have to Take Action Now?

Steve Harris - Managing Director ANZ Shared Services Manila
It has become clear that the question of “Is RPA just hype?” has been laid to rest. Instead, the question is “How far can this tool take our organization?” This session will discuss vital questions in the urgency of building RPA for your organization.
• Understanding RPA ever-evolving capabilities and the potential value to the business
• What is the true people cost, the upfront and maintenance costs involved with RPA implementation • Future-proofing your business with RPA & AI to build market leadership
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Steve Harris

Managing Director
ANZ Shared Services Manila

·         What major impact would RPA bring to the Philippines’ economy and its position of top service delivery location?
·         How would RPA help transform back office services to value-orientated?
·         Can RPA solve the long-term problem of talent attrition in shared services and outsourcing sector?
·         What is the danger of the mentality “If it’s not broken, why do we need to fix it?”
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Debbie Oshman

IT Site Director
Chevron Manila Shared Services Center

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Raymond Yulo

Process Excellence Manager
Google

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Pritam Dutta

IT Business Partner - Consumer & Employee Tech
Unilever

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Subir Chandra

SVP, Head of Experience Design and Digital Transformation, CRO Office, Risk management Group
DBS Bank

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Andra Malina Platon

Head of ASEAN Region
UiPath

10:30 am - 10:50 am Speed Networking

10:50 am - 11:30 am Morning Networking & Refreshment Break

11:30 am - 12:10 pm The Prerequisite to RPA: A Winning Customer Experience Mindset to Empower - not Eliminate - Business Processes

Dana de la Vega - Associate Manager for Customer Experience ZALORA Philippines
ZALORA Philippines has effectively halved Customer Service Contacts and secured industry-high Net Promoter Scores by regularly studying customer patterns and pains and meeting these with automations and web/app features that address users' current and even future needs. Since shopping remains a very personalized experience, ZALORA also continually seeks to balance automation with empathy, targeting not just to meet internal efficiency KPIs but also to deliver on customer satisfaction. Dana will walk you though the following key points:
  • Spotting and prioritizing gaps in the customer journey
  • Designing automation solution to empower - and not eliminate - customer touch points
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Dana de la Vega

Associate Manager for Customer Experience
ZALORA Philippines

12:10 pm - 12:50 pm Case study: Achieving Efficient Account Reconciliation with RPA

Jeremy Ware - Operations Excellence Manager Linde Global Shared Services Manila
Understand how to reduce the effort inaccount reconciliation by 30 to 40%, following the implementation of RPA technology, whichincluded automated execution of applications usingadvanced business rules and standard processes.
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Jeremy Ware

Operations Excellence Manager
Linde Global Shared Services Manila

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:30 pm The Future of Jobs: Working Side-By-Side with Robots

Pritam Dutta - IT Business Partner - Consumer & Employee Tech Unilever
Forrester forecasted that 16% of jobs will disappear due to automation technologies between now and 2025. The whole counter-argument to job losses caused by automation is the new work created in the future to focus on higher value work. According to a recent study, the Philippines is set to benefit from medium/high skills job creation from automation in the next five years. Many workers will be challenged to migrate and evolve their skills to take on roles with higher degrees of complex problem solving, autonomy, creativity and emotional intelligence. It is vital that companies develop a workforce skilled in augmented intelligence to climb the value chain much quicker. Join this session to find out what’s the reality in the next five years in the environment where you work side by side with robots. 
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Pritam Dutta

IT Business Partner - Consumer & Employee Tech
Unilever

2:30 pm - 3:10 pm Case study: How DBS, the Best Digital Bank in the World, is Leading the Change Using Data, RPA, Design Thinking, Culture of Experimentation

Subir Chandra - SVP, Head of Experience Design and Digital Transformation, CRO Office, Risk management Group DBS Bank
Almost all industries are seeing strong headwinds and a lot of them are on the cusp of major disruption. This is a moment which will make and break economies, industries and leave a major impact in people’s lives, some positive and some not so positive. In this case study, the presenter would take you through the DBS journey to find out how DBS is transforming itself in HR, Credit and others. This is a moment where one can’t be a bystander but have to be an observer, discover the real problem to solve and then implement it quickly and firmly.
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Subir Chandra

SVP, Head of Experience Design and Digital Transformation, CRO Office, Risk management Group
DBS Bank

3:10 pm - 3:40 pm Afternoon Networking & Refreshment Break

3:40 pm - 4:20 pm Case study: Launching Your RPA Projects – How to Start? Which Processes to Automate?

Jason Toh - Vice President, Process Improvement NTUC Enterprise Co-operative Limited
The first step to any transformative initiatives is always the hardest. In the case of RPA implementation, it is also the most crucial. Hence, we need to undertake RPA
implementation deliberately; assessing carefully the impacts on existing operations and business processes, and validating the ROI before scaling across the enterprise. In this regard, a well-executed pilot will create the momentum and goodwill with the various stakeholders to ensure long-term success. This session will take you through the key issues that you need to consider before RPA implementation; giving attention to the design of the pilot, and process analysis and selection.
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Jason Toh

Vice President, Process Improvement
NTUC Enterprise Co-operative Limited

4:20 pm - 5:00 pm Case study: Exploring the Lessons Learned from Maersk’s Awarding-winning RPA Journey in Procurement Department

Joseph Peters - Head of Digital Procurement Manila A.P. Moller Maersk Group
Maersk Digital Procurement has harvested great benefit in efficiency gain and cost reduction by adopting RPA for the Procure to Pay and automated buying processes. For these efforts, they have been recognized in the 2017 World Procurement Awards. In this session, Joseph will walk you though the full e-catalogue setup, in terms of using RPA to create supplier entities, performing catalogue validation and uploading supplier catalogues. You will also get to understand how they used RPA to release approved Purchase Orders.

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Joseph Peters

Head of Digital Procurement Manila
A.P. Moller Maersk Group

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John Ysmael O. Reyes

Director, RPA Global Process Excellence Lead, Finance Optimization Team
Japanese Global Conglomerate