20 - 21 March, 2019
Manila, Philippines

Conference Day One – Wednesday 20 March 2019

8:00 am - 8:50 am Morning Refreshment and Registration


8:50 am - 9:00 am Opening Remarks from the Chairperson

9:00 am - 9:35 am Keynote: Developing Sustainable RPA and Intelligent Automation Roadmaps to Scale Organisational Success

Belinda Chen - President and Centre Director, HSBC GSC Philippines
  • Preparing a priority-based RPA and intelligent blueprint to enhance business and operational agility
  • Scaling up your workforce and resources to harness the full benefits of intelligent automation
  • Breaking down silos, getting organisational wide buy-in and establishing robotics as a business enabler
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Belinda Chen

President and Centre Director
HSBC GSC Philippines

  • Establishing operational and performance metrics to evaluate the true ROI of RPA
  • Assessing efficiency gains, cost savings, and risk reduction as a direct benefit of RPA
  • How else can we harness RPA to create sustainable business and customer value?
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Debbie Oshman

IT Site Director
Chevron Manila Shared Services Center

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Belinda Chen

President and Centre Director
HSBC GSC Philippines

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Martin Gamboa

Head of Transformation
Panalpina Global Business Services

10:15 am - 10:45 am Overcoming Complexities and Challenges in RPA Implementation

  • Exploring the common and less common mistakes in RPA implementation
  • Developing a flexible, agile strategy to address and overcome RPA implementation hurdles
  • Strengthening collaboration between RPA project owners and IT

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

11:30 am - 12:50 pm Roundtable A: Guidelines for Successful RPA Implementation


11:30 am - 12:50 pm Roundtable D: Preparing for Enterprise-Wide RPA Deployment

John Ysmael O. Reyes - Business Excellence & RPA Lead, Total

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John Ysmael O. Reyes

Business Excellence & RPA Lead
Total

11:30 am - 12:50 pm Roundtable B: Designing RPA Performance Metrics

Jenie Policar - Director – Performance Management and Optimisation, Vestas Shared Services
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Jenie Policar

Director – Performance Management and Optimisation
Vestas Shared Services

11:30 am - 12:50 pm Roundtable E: Establishing Effective Governance and Operating Model for RPA

Abby Cenzon - Automation Lead, AXA Philippines
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Abby Cenzon

Automation Lead
AXA Philippines

11:30 am - 12:50 pm Roundtable C: RPA Vendor Assessment and Selection

Ronald Isip - GSC Applications Lead, 3M Global Service Center
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Ronald Isip

GSC Applications Lead
3M Global Service Center

11:30 am - 12:50 pm Roundtable F: Building Your Cognitive RPA Roadmap

12:50 pm - 1:50 pm Networking Lunch

  • Examining and shortlisting existing processes for RPA implementation to achieve the greatest ROI
  • Defining key criteria in process selection based on employee involvement, level of complexity, standardization and stability of tasks
  • Exploring RPA applicability in Operations, Customer Service, Supply Chain, Procurement, Claims and more 
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Sagar Kinhekar

VP Operations & Chief of Staff
AXA Shared Service Center

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Anthony Nool

Head of Controlling, SSC Manila
Henkel

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Joyce Anne A. Sabado

Projects & Transformation, Continuous Process Improvement Manager
LafargeHolcim

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Mukunth Rajaraman

Operations Manager - Smart Automation
Shell Business Service Center

2:40 pm - 3:20 pm Re-engineering Core Business Processes to Achieve a 90% RPA Automation Rate

Rodel Carandang - Head, Investor Services & Process Management, Sun Life Financial
  • Measuring the impact of business process redesign on the growth and success rates of your RPA deployment
  • Evaluating the need to redesign business processes to prevent IT system- and bot-related issues
  • Taking a step-by-step approach including pre-process simplification, streamlining, and standardization to re-engineer, digitize and transform RPA bots
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Rodel Carandang

Head, Investor Services & Process Management
Sun Life Financial

3:15 pm - 3:45 pm RPA Implementation is Only the Start: The Reality of RPA Maintenance Work

  • Tracking results, performance and areas of improvements post-RPA implementation
  • Developing your RPA monitoring, support and maintenance program
  • What are the estimated operations and maintenance costs for a single RPA project?

3:45 pm - 4:15 pm Afternoon Networking & Refreshment Break

  • Laying the groundwork for RPA expansion across the organisation
  • Measures to embed and integrate RPA as a core part of enterprise operations
  • Effective user access and change management framework to expedite organisational wide adoption
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Ron Puno

First Vice President, Head Business Process Automation, Robotic Process Automation & AI
Union Bank of the Philippines

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Jeremy Ware

Head of Process Automation APAC and Senior Process Expert CTC
Linde Global Shared Services Manila

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Ronald Isip

GSC Applications Lead
3M Global Service Center

3:40 pm - 4:20 pm Building a Center of Excellence for RPA to Scale up Enterprise Level Automation

Dan Victorre M Ruiz - Robotic Process Automation Program Manager, Merck Business Solutions Asia Inc.
Setting up an RPA team with well-defined roles and responsibilities to take on key roles in the RPA CoE
Establishing an RPA CoE Council to provide overall governance and direction
Managing organizational change to lay the groundwork for the successful transfer of work from humans to robots
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Dan Victorre M Ruiz

Robotic Process Automation Program Manager
Merck Business Solutions Asia Inc.

5:00 pm - 5:15 pm Closing Remarks from Chairperson & Close of Conference Day One