20 - 21 March, 2019
The Peninsula Manila, Makati City, Metro Manila, Philippines

Conference Day Two – Thursday 21 March 2019

8:30 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:15 am Opening Remarks from the Chairperson

9:15 am - 9:50 am Keynote: Deploying Cognitive RPA Capabilities to Drive Operational Excellence in the Digital Age

Samir Kumar - Managing Director, Corporate and Investment Bank, JPMorgan Chase & Co.
  • Harnessing the benefits of intelligent automation with machine learning applications such as NLP, OCR
  • Meeting the pre-requisites to ensure successful cognitive RPA projects
  • Re-skilling existing workforce to reap the benefits of intelligent automation and to ensure enterprise future-readiness

Samir Kumar

Managing Director, Corporate and Investment Bank
JPMorgan Chase & Co.

  • What are the nuances to developing the right cognitive ecosystem?
  • What are the steps to successfully implementing cognitive RPA?
  • How should we redesign talent, staffing and training strategies as intelligent automation changes the nature of work and organisational models?

Steve Harris

Managing Director
ANZ Shared Services Manila


Tilak Banerjee

Senior Director - Head of Global Shared Services

10:25 am - 11:10 am Morning Networking & Refreshment Break

11:10 am - 11:40 am Diving Deeper into the Different Applications of Cognitive RPA

  • Harnessing the opportunities of cognitive RPA to enhance business performance
  • Integrating cognitive capabilities to your RPA bots: How and where to start
  • Assessing the pitfalls, challenges and risks of cognitive automation and how best to overcome

11:40 am - 12:15 pm Case Study: OCR-Fuelled RPA in Action for Faster, More Accurate and Cost-Effective Results

Kanishka Kumar Sinha - Director Automation - Transformation and Change, A Global Insurance Company
  • Evaluating different OCR solutions and selecting best-fit in terms of compatibility, integration, reporting, and cost
  • The use of OCR to extract phrases and provide customized responses with high levels of accuracy
  • Harnessing the self-learning capabilities of AI-powered OCR technology to capture data in irregular formats and inconsistent fields

Kanishka Kumar Sinha

Director Automation - Transformation and Change
A Global Insurance Company

12:15 pm - 12:50 pm Extending RPA’s Reach with Machine Learning to Automate End-of-Day Reconciliation

Abhishek Verma - Vice President & APAC Lead Transformation & Innovation, A Global Financial Services Company
  • Integrating RPA and ML in which ML understands, learns and categorises emails, enabling the bot to provide end-of-day reconciliation between third-party trade booking system & database
  • Re-training the bots with Machine Learning  to incorporate new learnings and formats before the next iteration 
  • Measuring, benchmarking and analysing results for continuous improvements

Abhishek Verma

Vice President & APAC Lead Transformation & Innovation
A Global Financial Services Company

12:50 pm - 1:50 pm Networking Lunch

Making the formal case for RPA: Breaking down the organisational benefits and impacts of RPA
Redefining new job scope: What constitutes ‘higher-value’ work and how can we design effective training and up-skilling programs to expedite transition?
Further investigating how RPA and the redesign of work can lead to higher employee satisfaction and performance

Alexander Gasmena

Director, Global Shared Services


Abhishek Verma

Vice President & APAC Lead Transformation & Innovation
A Global Financial Services Company

2:40 pm - 3:10 pm Scaling Operations with a Collaborative Human-Machine Workforce

  • Improving productivity and performance with a hybrid workforce
  • Defining the scope of work for humans vs. machines
  • Ensuring intelligent integration of robots and human to deliver higher operations precision and service excellence

3:10 pm - 3:45 pm Henkel Service Center’s Journey in Developing an Effective RPA Change Management Program Post-Deployment of 150 Bots

Anthony Nool - Head of Controlling, SSC Manila, Henkel
  • Fast-tracking RPA adoption with a structured change management program
  • Allaying the concerns of robotics on existing processes, operations and work
  • Reinforcing the value of integrating robots and humans to move up the value chain

Anthony Nool

Head of Controlling, SSC Manila

3:45 pm - 4:15 pm Afternoon Networking & Refreshment Break

4:15 pm - 4:50 pm Case Study: How Linde Global Services Implemented Effective Bot Authorisation Management to Enable Greater Scheduling Flexibility and Shorten Deployment Time by 2 Weeks

Martin Kunze - Head of Process Excellence, The Linde Group
  • Switching from a process-based authorisation to bot-based authorisation for greater flexibility in scheduling, resulting in savings of up to 10 % of needed bots
  • Implementing an audit-proof development and deployment process for your RPA bot
  • Key learnings from Linde Global Services’ journey on optimising bot authorization management including initial working assumptions and pitfalls

Martin Kunze

Head of Process Excellence
The Linde Group

4:50 pm - 5:25 pm Developing a Robust RPA Governance & Operating Model Framework for Long-Term Sustainability

Martin Gamboa - Head of Transformation, Panalpina Global Business Services
  • Establishing clear governance policies and controls that IT, business leaders, information security and other internal stakeholders can understand and adhere to
  • Adapting your RPA governance framework to meet the changing demands of your organization
  • Developing risk assessment and monitoring programs after scaling up RPA projects organization-wide

Martin Gamboa

Head of Transformation
Panalpina Global Business Services

3:30 pm - 3:40 pm Closing Remarks from Chairperson & Close of Conference Day Two