20 - 21 March, 2019
Manila, Philippines

Conference Day Two – Thursday 21 March 2019

8:30 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:15 am Opening Remarks from the Chairperson

9:15 am - 9:50 am Keynote: Deploying Cognitive RPA Capabilities to Drive Operational Excellence in the Digital Age

Samir Kumar - Managing Director, Corporate and Investment Bank, JPMorgan Chase & Co.
  • Harnessing the benefits of intelligent automation with machine learning applications such as NLP, OCR
  • Meeting the pre-requisites to ensure successful cognitive RPA projects
  • Re-skilling existing workforce to reap the benefits of intelligent automation and to ensure enterprise future-readiness
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Samir Kumar

Managing Director, Corporate and Investment Bank
JPMorgan Chase & Co.

  • What are the nuances to developing the right cognitive ecosystem?
  • What are the steps to successfully implementing cognitive RPA?
  • How should we redesign talent, staffing and training strategies as intelligent automation changes the nature of work and organisational models?
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Steve Harris

Managing Director
ANZ Shared Services Manila

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Tilak Banerjee

Senior Director - Head of Global Shared Services
Conduent

10:25 am - 11:10 am Morning Networking & Refreshment Break

11:10 am - 11:40 am Diving Deeper into the Different Applications of Cognitive RPA

  • Harnessing the opportunities of cognitive RPA to enhance business performance
  • Integrating cognitive capabilities to your RPA bots: How and where to start
  • Assessing the pitfalls, challenges and risks of cognitive automation and how best to overcome

11:40 am - 12:15 pm Case Study: OCR-Fuelled RPA in Action for Faster, More Accurate and Cost-Effective Results

Kanishka Kumar Sinha - Director Automation - Transformation and Change, A Global Insurance Company
  • Evaluating different OCR solutions and selecting best-fit in terms of compatibility, integration, reporting, and cost
  • The use of OCR to extract phrases and provide customized responses with high levels of accuracy
  • Harnessing the self-learning capabilities of AI-powered OCR technology to capture data in irregular formats and inconsistent fields
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Kanishka Kumar Sinha

Director Automation - Transformation and Change
A Global Insurance Company

12:15 pm - 12:50 pm Extending RPA’s Reach with Machine Learning for Improved Decision Making

  • Acquiring and readying information assets to integrate RPA with machine learning applications
  • Ensuring the best results with process redesign and change management
  • Measuring, benchmarking and analysing results for continuous improvements

12:50 pm - 1:50 pm Networking Lunch

2:00 pm - 2:40 pm Panel: Re-Deploying and Up-Skilling Employees to Handle Higher-Value Tasks Post-RPA

Jayson O. Brimon - Director, Operations & Technology, The Neilson Company
Alexander Gasmena - Director, Global Shared Services, Pearson
Making the formal case for RPA: Breaking down the organisational benefits and impacts of RPA
Redefining new job scope: What constitutes ‘higher-value’ work and how can we design effective training and up-skilling programs to expedite transition?
Further investigating how RPA and the redesign of work can lead to higher employee satisfaction and performance
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Jayson O. Brimon

Director, Operations & Technology
The Neilson Company

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Alexander Gasmena

Director, Global Shared Services
Pearson

2:40 pm - 3:10 pm Scaling Operations with a Collaborative Human-Machine Workforce

  • Improving productivity and performance with a hybrid workforce
  • Defining the scope of work for humans vs. machines
  • Ensuring intelligent integration of robots and human to deliver higher operations precision and service excellence

3:10 pm - 3:45 pm Developing an Effective RPA Change Management Program

  • Fast-tracking RPA adoption with a structured change management program
  • Allaying the concerns of robotics on existing processes, operations and work
  • Reinforcing the value of integrating robots and humans to move up the value chain

3:45 pm - 4:15 pm Afternoon Networking & Refreshment Break

4:15 pm - 4:50 pm Case Study: How Linde Global Services Implemented Effective Bot Authorisation Management to Enable Greater Scheduling Flexibility and Shorten Deployment Time by 2 Weeks

Martin Kunze - Head of Process Excellence, The Linde Group
  • Switching from a process-based authorisation to bot-based authorisation for greater flexibility in scheduling, resulting in savings of up to 10 % of needed bots
  • Implementing an audit-proof development and deployment process for your RPA bot
  • Key learnings from Linde Global Services’ journey on optimising bot authorization management including initial working assumptions and pitfalls
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Martin Kunze

Head of Process Excellence
The Linde Group


4:50 pm - 5:25 pm Developing a Robust RPA Governance & Operating Model Framework for Long-Term Sustainability

Martin Gamboa - Head of Transformation, Panalpina Global Business Services
  • Establishing clear governance policies and controls that IT, business leaders, information security and other internal stakeholders can understand and adhere to
  • Adapting your RPA governance framework to meet the changing demands of your organization
  • Developing risk assessment and monitoring programs after scaling up RPA projects organization-wide
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Martin Gamboa

Head of Transformation
Panalpina Global Business Services


3:30 pm - 3:40 pm Closing Remarks from Chairperson & Close of Conference Day Two