Conference Day Two – Wednesday 21 March 2018

8:30 AM - 9:00 AM Morning Refreshment and Registration


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John Ysmael O. Reyes

Director, RPA Global Process Excellence Lead, Finance Optimization Team
Sony Pictures Entertainment

9:10 AM - 9:50 AM Developing a Secure and Compliant Governance Framework to Mitigate Risks from RPA Implementation

Alvean Lee, Director of Core Platforms Engineering, Credit Suisse AG
A 24/7 bot works much faster than its human equivalent. However without human checking its work, there could be dramatic and catastrophic results.
· Establishing clear governance policies and controls that IT, information security and business leaders understand and can adhere to
· Developing a risk assessment and control program to ensure robotic and human error are reduced at your launch stage and thereafter
· Continuing risk monitoring after scaling up RPA projects organization-wide

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Alvean Lee

Director of Core Platforms Engineering
Credit Suisse AG

9:50 AM - 10:30 AM Where There is Change, There is Resistance: Three Change Management Keys for Success RPA Implementation

Elaine Kunkle, General Manager, Henkel Asia Pacific Services Centre
RPA can lead to a dramatic shift in the employment situation. Even after your senior management endorsed the RPA initiative, it is usually the functional teams that are reluctant to the idea of automation, which could lead to failure of the RPA project.
· Fostering a culture of trust within the company to further accelerate RPA adoption
· Making the formal case for change including organizational and cultural aspects to help employees understand the benefits of RPA, lessen fears, and provide the guidance and support to help them cope with the organizational impacts
· Building an RPA Center of Excellence to empower ownership and provide a better way of gathering, assessing, and managing the necessary RPA knowledge and capabilities

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Elaine Kunkle

General Manager
Henkel Asia Pacific Services Centre

10:30 AM - 11:00 AM Morning Networking & Refreshment Break

11:00 AM - 12:30 PM RPA Step-by-Step Clinic Discussion Groups

The clinic is designed to give you strategies and tools to deal with your most pressing challenges. Delegates will get the opportunity to select two topics, each led by an expert, for a 40 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

RPA Step-by-Step Clinic Discussion Groups

11:00 AM - 12:30 PM Roundtable A: Developing the Right Strategy to Drive Successful RPA Adoption

Debbie Oshman, IT Site Director, Chevron Manila Shared Services Center

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Debbie Oshman

IT Site Director
Chevron Manila Shared Services Center

11:00 AM - 12:30 PM Roundtable E: Scaling up RPA Regionally & Globally

11:00 AM - 12:30 PM Roundtable B: Justifying the ROI of RPA for Buy-in from Business, IT and Finance

Alvean Lee, Director of Core Platforms Engineering, Credit Suisse AG

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Alvean Lee

Director of Core Platforms Engineering
Credit Suisse AG

11:00 AM - 12:30 PM Roundtable F: Establishing Governance and Building a Pipeline of RPA Projects

Eduardo B. Reley III, RPA Developer Team Lead, General Motors – Global Business Solutions

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Eduardo B. Reley III

RPA Developer Team Lead
General Motors – Global Business Solutions

11:00 AM - 12:30 PM Roundtable C: Identify and Re-engineer the Processes to Automate to Design Pilot Trial

11:00 AM - 12:30 PM Roundtable G: Establishing Governance and Building a Pipeline of RPA Projects

Dan Victorre M Ruiz, Robotic Process Automation Program Manager, Merck Business Solutions Asia Inc.

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Dan Victorre M Ruiz

Robotic Process Automation Program Manager
Merck Business Solutions Asia Inc.

11:00 AM - 12:30 PM Roundtable D: RPA Vendor Assessment & Selection

Jason Toh, Vice President, Process Improvement, NTUC Enterprise Co-operative Limited


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Jason Toh

Vice President, Process Improvement
NTUC Enterprise Co-operative Limited

11:00 AM - 12:30 PM Roundtable H: Applying Artificial Intelligence in your Organization

Christoph Bergmeir, Lecturer in Data Science, Monash University

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Christoph Bergmeir

Lecturer in Data Science
Monash University

12:30 PM - 1:30 PM Networking Lunch

  • Understanding the limitations of RPA, and whether outsourcing would remain the preferred alternative for back office processes
  • Establishing how far you can go into RPA as an organisation before a fundamental revision of sourcing models and strategies is required

1:30 PM - 2:10 PM Panel Discussion: Does RPA Mean the End of Outsourcing?

Joseph Peters, Head of Digital Procurement Manila, A.P. Moller Maersk Group Elaine Kunkle, General Manager, Henkel Asia Pacific Services Centre

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Joseph Peters

Head of Digital Procurement Manila
A.P. Moller Maersk Group
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Elaine Kunkle

General Manager
Henkel Asia Pacific Services Centre

2:10 PM - 2:50 PM Case study: How a Japanese Global Conglomerate Successfully Leverage its SSC in the Philippines as a Pilot Location for RPA and Replicate the Success Quickly Globally

John Ysmael O. Reyes, Director, RPA Global Process Excellence Lead, Finance Optimization Team, Sony Pictures Entertainment
· Defining the strategies to scale up the bot force regional/global
· Managing complexities of regulatory landscape and RPA implementation across boarders
· Lessons learned from the global roll-out of RPA roadmap

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John Ysmael O. Reyes

Director, RPA Global Process Excellence Lead, Finance Optimization Team
Sony Pictures Entertainment

2:50 PM - 3:30 PM Afternoon Networking & Refreshment Break

3:30 PM - 4:10 PM Assessing the Next Generation Automation Innovation: Surf, Swim, or Sink

RPA is no longer on the bleeding edge. Businesses not up to date with RPA will find themselves falling behind even further as the wave of automation, cognitive, and artificial intelligence washes over them.This open discussion will enable you to:
Identifying ‘out-of-the-box’ applications for existing technologies, and maximise the potential of what you already have
Building a set of requirements for the next generation of solutions to remain competitive long-term
Digging into the power of data and algorithms behind your machine learning frameworkfor advanced results
Examples for Natural Language Process (NLP) enhancing business performance

According to the recent statistics, 30% of RPA implementations end up being unsuccessful. In this session, the panelists will cover some key implementation challenges and reasons for failure such as trying to automate the end-to-end process instead of starting simple, thinking solely of short-term gains and not investing in the future, putting people strategy later, etc, and discuss how to initiate actions to drive success.

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Alvean Lee

Director of Core Platforms Engineering
Credit Suisse AG
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Dr. Omer Softic

Sr. Director, APAC Service Delivery Lead, Finance
Johnson & Johnson
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Raymond Yulo

Process Excellence Manager
Google

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John Ysmael O. Reyes

Director, RPA Global Process Excellence Lead, Finance Optimization Team
Sony Pictures Entertainment