Vice President & APAC Lead Transformation & Innovation
A Global Financial Services Company
- Integrating RPA and ML in which ML understands, learns and categorises emails, enabling the bot to provide end-of-day reconciliation between third-party trade booking system & database
- Re-training the bots with Machine Learning to incorporate new learnings and formats before the next iteration
- Measuring, benchmarking and analysing results for continuous improvements
Making the formal case for RPA: Breaking down the organisational benefits and impacts of RPA
Redefining new job scope: What constitutes ‘higher-value’ work and how can we design effective training and up-skilling programs to expedite transition?
Further investigating how RPA and the redesign of work can lead to higher employee satisfaction and performance