Associate Manager for Customer Experience ZALORA Philippines
Dana graduated with a degree in Management Engineering in 2015 and joined ZALORA believing in the company's vision to be a pioneer in Philippine E-Commerce. Starting a career in Operations Project Management exposed her to a myriad of order fulfillment processes and to the importance of efficiency and productivity. Graduating to Customer Experience thus added to this mindset to form a holistic view of how seamless, automation-speckled user journeys and customer experiences contribute the greatest to any company's profitability. ZALORA Philippines now boasts having the highest Net Promoter Score across South East Asia and is working to drive this even higher to global standards.
Check out the incredible speaker line-up to see who will be joining Dana .