David H Friedman
Director, Robotics Process Automation
1:00 PM Workshop B: Building a Center of Excellence (CoE) for RPA to Help Scale up Enterprise Level Automation
As RPA grows, it can begin to take on characteristics of more traditional system implementation projects and force an enterprise to make more complex decisions related to deploying technology, managing organizational change and staffing, and meeting technical and performance standards. Especially in large organizations that want to rapidly deploy automation to achieve certain business goals, a growing appetite for RPA brings with it its own set of challenges. To embed RPA broadly across business units, you need to implement a well-planned RPA Center of Excellence.
• Setting up an RPA team with well-defined roles and responsibilities, for example, an RPA sponsor, change manager, solution architects, developers, infrastructure and service support to take on key roles in the RPA CoE.
• Establishing an RPA CoE Council to provide overall governance and direction
• Establishing an effective governance model to facilitate cross-departmental collaboration.
• Managing organizational change to lay the groundwork for the successful transfer of work from humans to robots