Process Excellence Manager
9:50 AM Panel: Developing Strategic RPA Roadmaps to Enhance the Philippines’ Competitive Advantage in a World of Disruptions
· What major impact would RPA bring to the Philippines’ economy and its position of top service delivery location?
· How would RPA help transform back office services to value-orientated?
· Can RPA solve the long-term problem of talent attrition in shared services and outsourcing sector?
· What is the danger of the mentality “If it’s not broken, why do we need to fix it?”
According to the recent statistics, 30% of RPA implementations end up being unsuccessful. In this session, the panelists will cover some key implementation challenges and reasons for failure such as trying to automate the end-to-end process instead of starting simple, thinking solely of short-term gains and not investing in the future, putting people strategy later, etc, and discuss how to initiate actions to drive success.