Raymond YuloProcess Excellence Manager
Ray has 20 years of professional experience in the fields of Quality Management, Training, Sales, Marketing, Business Process Modeling and Operations, He has been involved with the Academe, Legal, Business Process Outsourcing and Shared Services Industries. Ray is a Certified Lean Six Sigma Master Black Belt, Tenured PQA Assessor and Certified Process Professional. He is primarily focused on Process Simplification, Leadership Development, Metrics Creation, Business Transformation and Performance Measurement using the PQA Framework. Currently, Ray is Process Excellence Manager for Google.
9:50 AM Panel: Developing Strategic RPA Roadmaps to Enhance the Philippines’ Competitive Advantage in a World of Disruptions
· What major impact would RPA bring to the Philippines’ economy and its position of top service delivery location?
· How would RPA help transform back office services to value-orientated?
· Can RPA solve the long-term problem of talent attrition in shared services and outsourcing sector?
· What is the danger of the mentality “If it’s not broken, why do we need to fix it?”
According to the recent statistics, 30% of RPA implementations end up being unsuccessful. In this session, the panelists will cover some key implementation challenges and reasons for failure such as trying to automate the end-to-end process instead of starting simple, thinking solely of short-term gains and not investing in the future, putting people strategy later, etc, and discuss how to initiate actions to drive success.