Subir ChandraSVP, Head of Experience Design and Digital Transformation, CRO Office, Risk management Group
Subir Chandra is an accomplished professional in this field and likes spending a lot of time with people( Employees, consumers and customers) to understand the ‘real’ problem to solve and the opportunity. He has gained a lot of knowledge through doing and building expertise in domains viz., Finance, Credit, HR, Retail, Corporate and investment banking products. He is an engineer by training and holds an MBA from University of Bradford, UK and Lean Sigma Black Belt( Qualtec, USA) ,MBB( BQF, UK) and most recently trained in LUMA Design thinking, Agile PO and Design Thinking from MIT. He has worked in various companies like Larsen & Toubro( India), Owens-Corning ( USA and UK), RBS-NatWest ( UK), Deutsche Bank(London) and currently in DBS, Singapore as Head of Experience Design and Digital Transformation in Risk Management group. Prior to this current role, he was head of Employee Experience Journey programme for the bank.
9:50 AM Panel: Developing Strategic RPA Roadmaps to Enhance the Philippines’ Competitive Advantage in a World of Disruptions
· What major impact would RPA bring to the Philippines’ economy and its position of top service delivery location?
· How would RPA help transform back office services to value-orientated?
· Can RPA solve the long-term problem of talent attrition in shared services and outsourcing sector?
· What is the danger of the mentality “If it’s not broken, why do we need to fix it?”
2:30 PM Case study: How DBS, the Best Digital Bank in the World, is Leading the Change Using Data, RPA, Design Thinking, Culture of Experimentation
Almost all industries are seeing strong headwinds and a lot of them are on the cusp of major disruption. This is a moment which will make and break economies, industries and leave a major impact in people’s lives, some positive and some not so positive. In this case study, the presenter would take you through the DBS journey to find out how DBS is transforming itself in HR, Credit and others. This is a moment where one can’t be a bystander but have to be an observer, discover the real problem to solve and then implement it quickly and firmly.