SVP, Head of Experience Design and Digital Transformation, CRO Office, Risk management Group
9:50 AM Panel: Developing Strategic RPA Roadmaps to Enhance the Philippines’ Competitive Advantage in a World of Disruptions
· What major impact would RPA bring to the Philippines’ economy and its position of top service delivery location?
· How would RPA help transform back office services to value-orientated?
· Can RPA solve the long-term problem of talent attrition in shared services and outsourcing sector?
· What is the danger of the mentality “If it’s not broken, why do we need to fix it?”
2:30 PM Case study: How DBS, the Best Digital Bank in the World, is Leading the Change Using Data, RPA, Design Thinking, Culture of Experimentation
Almost all industries are seeing strong headwinds and a lot of them are on the cusp of major disruption. This is a moment which will make and break economies, industries and leave a major impact in people’s lives, some positive and some not so positive. In this case study, the presenter would take you through the DBS journey to find out how DBS is transforming itself in HR, Credit and others. This is a moment where one can’t be a bystander but have to be an observer, discover the real problem to solve and then implement it quickly and firmly.